#Burke decor customer service professional#
#Burke decor customer service free#

You're not going to be blown away by Burke Decor's return policy. At least with this particular rug, there were a few more product images, including two that showed it in use in a couple of different rooms. You'll have to take BD's word for its popularity, though: there wasn't a single customer review on the product page. Also, be sure to look for the 'Read More' link in the Product Overview if you want important details about the materials, construction, weight or dimensions of any rug you're considering.īurke Decor says that their best-selling rug is the Allegro Grey & Beige, rectangular in shape and made out of 100% polyester, with a starting price of $220 (or $187 at the sale price in effect during our most recent visit to the site). We were surprised to only find two images of this one-of-a-kind rug, neither of which showed what it would look like in a room this retailer doesn't offer the nice 'see it in a room' tool you'll find with many of their rivals. ( You'll even get a $75 gift card with the purchase! Don't spend it all in one place.) If you need financing for such a large purchase, Burke Decor partners with Affirm, and you can prequalify right on the BD website. What's the most expensive rug you can buy from Burke Decor? It's appropriately called the 'One of a Kind Woll Etched Grey Rug', and it's yours for the sale price of $18,194.25. You may already have an idea of your price range, desired colors or size, maybe even a favorite brand or designer using those to refine your results will help you not have to browse quite so many options. You could start your shopping by browsing the main Rugs page, but it may be easier to use the filters on the left side of the page. This particular online brand carries everything from wallpaper to pillows, and when it comes to rugs you'll find 11,000+ options. There are also several brand offshoots you may find as you shop for rugs, so don't be surprised if you're shopping elsewhere and you wind up back at Burke Decor. 30-day return policy customer pays return postage and 5% restocking feeīurke Decor was created back in 2007 in response to a designer having a hard time sourcing decor, materials, lighting fixtures and other items after Hurricane Katrina hit New Orleans.

#Burke decor customer service free#

Free shipping in the lower 48 states on orders over $50.Supposedly Erin Burke is the CEO but has almost zero online presence.

There is no way a company can successfully operate this way unless it's a front. The company has essentially no presence on LinkedIn. They thank any person giving five stars (yah like those are real comments, eye roll) and ignore the complaints. Just look at all the negative experiences people have posted on every one of the Burke Decor social media sites. This company is a scam and I'm now suspecting it's a front for something sinister. They just wanted to shut me up, not actually send me my order. As soon as I said this company needs to be investigated for possible tax fraud or money laundering.boop!.someone got back to me, refunded my money without asking permission. It wasn't until I found someone working for the company on LinkedIn (yes I'm persistent when it comes to my hard earned money!).

I emailed multiple times, tried calling, nothing. They charged me immediately (before shipping. Rather then paying for fake reviews maybe hire a customer support! Also their positive reviews mostly look like fakes. They seemed to have invested a lot of money into their online presence yet no money is invested in customer service.

#Burke decor customer service professional#

They do have a beautiful and very professional website and that got me, I didn't even think to check the reviews. I am very disapointed with the lack of communication and inability to contact someone there other then via chat. Then I will escalate with with credit card company. I do want the couch so I am giving them until the end of the week to ship and show a prove of shipment. They said the couch 'should ship'by the end of the week. Today contacted them via chat and they said the coffee table order was cancelled - still no notification of cancellation.

I followed up on Friday and Monday - no answer. My boyfriend contacted them end of last week to cancel the order, they said ' they will request the cancellation'. I tried to cancel online but again, nobody got back to me. That was 7 days ago and no one replied as of yet. When I have not received any information I tried calling - they don't take calls. The couch shipping estimate was 5-10 business days. Unfortunately I have had the same experience as most of the reviewers here.